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About our Pricing | Satisfaction Guarantee | Free Shipping Information | Warranty Information | Payment Methods | General Return Policy | General Damage Policy | General Cancellation Policy | Privacy Policy About our Pricing:All prices listed are correct to the best of our knowledge, although every effort has been made, we reserve the right to alter these prices without notice. We reserve the right to refuse to honor any incorrect posted on-line prices. Our Satisfaction Guarantee:If you are not completely satisfied with a product that you have purchased from Cross-Pendants-Online.com, a Lifetime Jewelry® Company, you can return it within 30 days of purchase and we will provide you an exchange, credit or refund the cost of the item. All of the products sold on Cross-Pendants-Online.com are offered with "free shipping", if a product is returned to us, the actual shipping costs will be deducted from your refund. In addition, a 8% restocking fee will also be charged for all returns, with the exception of products with manufacturer defects in workmanship and materials. This restocking fee will be deducted from your refund should you wish to return your item(s). The cost of return shipping and insurance is the responsibility of the customer. Please see our returns & exchange policies for complete details. Free Shipping Information:Free Shipping is offered only in the 48 contiguous US states. Shipments from Cross Pendants Online will be sent by FedEx and a signature will be required on delivery. Shipments will not be delivered to Post Office boxes and will be shipped to the billing address on file with the applicable credit card company only. If the shipment is to be made to any other address, the customer will need to advise his credit card company of the alternate address. The customer will be notified of any delays in shipment via e-mail. Tax Information:Kansas Sales Tax is only charged for shipments to Kansas locations. Some states may charge you "use tax" which is imposed on sales made outside that state and used within that state. You are responsible for paying all "use taxes" imposed by your state. Warranty Information:
At Cross Pendants Online, we want you to be happy with the quality of the product that you purchase from us.
Cross Pendants Online will repair defects in our products that are due to manufacturer defects in workmanship and materials
for the life of the product. This warranty does not, however, apply to items subjected to normal wear, abuse, or
physical damage whether accidental or otherwise. Call Cross Pendants Online at 1-866-870-5781 for more
information. An original purchase receipt must be included with all products returned for Lifetime Warranty repairs. Payment Methods Accepted:
We are securely setup to accept Visa, MasterCard, American Express and Discover. Be prepared to provide your credit card
number, expiration date, CVV number (4 digit security number on back of card) and credit card company phone number. Money
orders or Cashier’s Checks can be mailed to: Personal checks will be accepted, however, products will not be shipped until the check clears your bank. Exchange Policy:You can exchange any item within 30 days of purchase. Steps:
General Return Policy:At Cross Pendants Online, we want you to be extremely happy with your jewelry purchase. Therefore, you may rest assured that you can return any product within 30 days of the date of purchase under the following conditions:
General Damage Policy:All Cross Pendants Online products are well packaged for shipping; however, shipping damages are always possible. If your item appears to be damaged, please follow the instructions below:
General Cancellation Policy:Orders that are canceled prior to shipment will incur a 5% cancellation fee. Orders that are canceled after shipment has occurred will be subject to the rules of the return policy. Privacy Statement:This privacy statement applies to the website of:
Cross Pendants Online We respect your privacy. For this reason, we have taken the time to disclose our information collection practices and our privacy policy so that you, the consumer, are aware of the steps we go to in order to insure your privacy is maintained. Please take the time to review this document.
We collect information for the following purpose(s):
Who has access to the information we collect? The website does not collect data that can identify its visitors. If you believe that our website has collected incorrect information or if you would like to dispute any information, please contact us using the address at the top of this page. |
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