|
|
About our Pricing:-
All prices listed are correct to the best of our knowledge, although every effort has been made, we reserve the right to alter these prices without notice. We reserve the right to refuse to honor any incorrect posted on-line prices.
Our Satisfaction Guarantee:-
If you are not completely satisfied with a product that you have purchased from Cross-Pendants-Online.com, a Division of Lifetime Jewelry , you can return it within 30 days of purchase and we will provide you an exchange, credit or refund the cost of the item. All of the products sold on Cross-Pendants-Online.com are offered with “free shipping”, if a product is returned to us, the actual shipping costs will be deducted from your refund. In addition, a 8% restocking fee will also be charged for all returns, with the exception of products with manufacturer defects in workmanship and materials. This restocking fee will be deducted from your refund should you wish to return your item(s). The cost of return shipping and insurance is the responsibility of the customer.
Please see our Returns & Exchange Policies for complete details.
Lifetime Guarantee
Remember, Cross Pendants Online is a Lifetime Jewelry, L.L.C.™ Company and we carry a Lifetime Guarantee on every product, which means we guarantee that the product will be free from defects in workmanship and materials for a lifetime.
(return to top of page)
Free Shipping Information:-
Free Shipping is offered only in the 48 contiguous US states. Shipments from Cross-Pendants-Online.com will be sent by FedEx
and a signature will be required on delivery. Shipments will not be delivered to Post Office boxes and will be
shipped to the billing address on file with the applicable credit card company only. If the shipment is to be made to
any other address, the customer will need to advise his credit card company of the alternate address. The customer will
be notified of any delays in shipment via e-mail.
Tax Information:-
Kansas Sales Tax is only charged for shipments to Kansas locations. Some states may charge you “use tax” which
is imposed on sales made outside that state and used within that state. You are responsible for paying all “use
taxes” imposed by your state.
(return to top of page)
Warranty Information:-
At Cross-Pendants-Online.com, we want you to be happy with the quality of the product that you purchase from us. Cross-Pendants-Online.com will repair defects in our products that are due to manufacturer defects in workmanship and materials for the life of the product. This warranty does not, however, apply to items subjected to normal wear, abuse, or physical damage whether accidental or otherwise. Call Cross-Pendants-Online.com at (866) 870-5781 for more information. An original purchase receipt must be included with all products returned for Lifetime Warranty repairs.
Upon acceptance of delivery, insurance and protection of merchandise becomes the sole responsibility of the customer and Cross-Pendants-Online.comshall not be held liable for any loss, theft or resulting damages that may subsequently occur.
Payment Methods Accepted:-
We are securely setup to accept Visa, Mastercard, American Express, and Discover. Money orders or Cashier's checks can be mailed to:
- Cross-Pendants-Online.com
- 2081 N. Webb Rd.
- Wichita, KS 67206
Personal Checks will be accepted, however, products will not be shipped until the check clears your bank.
When will my credit card be charged?
We have a pre-pay policy to protect ourselves from fraudulent orders. Your credit card will be charged 24 to 72 hours after you submit your order.
(return to top of page)
General Return Policy:-
At Cross-Pendants-Online.com, we want you to be extremely happy with your jewelry purchase. Therefore, you may rest assured that you can return any product within 30 days of the date of purchase under the following conditions:
- Prior return authorization is required by calling (866) 870-5781 (Toll Free), or e-mailing CustomerSupport@cross-pendants-online.com. Mailing instructions will be emailed to you once you obtain an RMA number. Failure to obtain return authorization will result in your return being refused and shipped back to you at your cost.
- The actual shipping charges that were included in the “free shipping”* cost of your product plus a minimum of 8% restocking fee will be deducted from the account credit given. Return postage and shipping insurance is the responsibility of the customer. If at any time, Lifetime Jewelry, its subsidiaries, or the manufacturer is billed for return postage, that amount will be deducted from your final refund or charged back to you if refund has already been issued. Restocking fees do not apply if their is a manufacturer warranty claim due to defects in workmanship and materials.
- No returns for any type of abuse, accident or normal wear. Repairs for abuse, accident or normal wear are available at additional cost. Call (866) 870-5781 for more information.
- Any rings that have been sized cannot be returned for any reason.
- For undeliverable or refused shipments, the customer will be responsible for the initial postage (including actual postage costs on products with “free shipping”) and any and all return charges for postage, plus a 8% restocking fee.
- All returned merchandise will be inspected by a certified diamontologist and/or a professional jeweler working through Cross-Pendants-Online.com prior to issuance of refunds or exchanges. Products that do not pass inspection or are not the original product shipped out will be returned and a charge for return shipping will be made to your credit card and credit will not be issued for the return. Reasons for not receiving include but are not limited to damage due to abuse or normal wear and tear and fraud.
*All products are sold with free shipping, so please be aware that if you return one of these products, the actual shipping costs of the initial shipment plus the return shipment and insurance will be the responsibility of the customer.
Return and Exchange Policy:-
You can exchange any item within 30 days of purchase. Steps:
- Call to obtain a Return Merchandise Autorhization (RMA) number and place your new order. Phone: (866) 870-5781 (Toll Free), or eMail: CustomerSupport@cross-pendants-online.com. Return your product to Cross-Pendants-Online.com
- Mailing instructions will be emailed to you once you obtain an RMA number.
- Once your product has been received at our warehouse your exchange order will be processed and your credit card will be credited or debited accordinlgy. All gemstone products are offered with free shipping, so please be aware that if you exchange one of these products, the actual shipping costs of the initial and return shipment will be the responsibility of the customer.
General Damage Policy:-
All Cross-Pendants-Online.com products are well packaged for shipping; however, shipping damages are always possible. If your item appears to be damaged, please follow the instructions below:
- Notate visible damage on the shipper's receipt. Failure to notate visible damage on delivery may void your ability to get replacement or refund.
- It is important that you contact us within 48 hours of delivery, as freight claims need to be filed within that time frame. Notification of damage after 48 hours of delivery may cause you to be subject to further fees for replacement or repair.
- If your package is significantly damaged, you should refuse receipt of the damaged item only, please accept all products that are not damaged and contact Customer Service with the item you refused and a replacement will be ordered. If you have already accepted and signed for a package that has “concealed damage” or there are parts missing, contact us right away and we will ship you the replacement parts free of charge. If there are multiple parts damage, we may, at our option have the carrier pick up the package and we will send you a replacement. All returned products should be in the original packaging and unassembled. iFurn.com reserves the right to require photographs and/or proof of any damaged product.
- All returned products should be in the original manufacturer packaging. Lifetime Jewelry reserves the right to require photographs and/or proof of any damaged product.
(return to top of page)
General Cancellation Policy:-
Orders that are canceled prior to shipment will incur a 5% cancellation fee. Orders that are canceled after shipment has
occurred will be subject to the rules of the return policy.
Backorder Policy & Discontinued Policy:-
We receive intermittent backorder and discontinued reports from most, but not all of our manufacturers and there is a small possibility that some items listed on our site may have been back ordered or discontinued by the manufacturer before we are informed of their status. If a product is on backorder, becomes on backorder or discontinued by the manufacturer after the order has been placed you will be sent an email with the current backorder or discontinued status of your order. Paid orders have first priority of being shipped out once the backordered item is back in stock. If you have more than one item on your order the entire order will be held until everything is available. You can request that the available items be shipped out now and the backordered item when it becomes available. However, there are additional shipping charges to ship partial orders. If your product is found to be discontinued you will have the choice of a full refund of the discontinued item cost plus any shipping fees or taxes that were originally charged or you may choose another similar item (any increase in price will be charged, any decrease in price will be refunded). Orders must be paid in full prior to them being sent to the warehouse for shipment.
Privacy Statements:-
This privacy statement applies to the website of:
We respect your privacy. This is why we have taken the time to disclose our information collection practices and our privacy policy. Please take the time to review this document.
We collect information for the following purpose(s):
- Completing or supporting an activity
- Tailoring the website for its visitors
Who has access to the information we collect?
- Ourselves
- Delivery services possibly not sharing our privacy policy
The website does not collect data that can identify its visitors; however we reserve the right to exhibit the names of companies or organizations that purchase from any division of Lifetime Jewelry on a partial client list.
If you believe that our website has collected incorrect information or if you would like to dispute any information, please contact us using the address at the top of this page.
|
