Superior Customer Service:
We've built our reputation on superior customer service-- it is our top priority and focus. We understand that jewelry is a major purchase, and that your jewelry purchase is extremely important to you. We want to make sure you are completely satisfied with the jewelry you buy from us. What makes our customer service so exceptional?
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Detailed Product Information:
We strive to give you detailed, accurate information about all of our products, helping you to make an informed buying decision.
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Jewelry Expertise:
Our trained, experienced staff (including a certified diamontologist) is ready to assist you with every step of the jewelry buying process. If you need more product information, would like advice and assistance in selecting jewelry for yourself or a loved one, or even if you want to design a custom piece of jewelry, we will always go the extra mile for you. See our Contact Us page for our toll-free number and customer care e-mail address.
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The Best in Customer Care - Before and After the Sale:
Our customer service doesn't end when your payment goes through. We're available to answer any questions you may have about shipping, order tracking, warranties and more. We also provide after-sale services including free sizing on many products, and our Lifetime Guarantee against manufacturer defects. (See our warranty policy for more information.) In the event that you want to return or exchange a product, we're here to assist you.
We pride ourselves on our customer service, but you don't have to take just our word for it.
Read our Customer Testimonials!
Over 10 Years of Online Sales Experience:
Lifetime Jewelry is a division of Norris Enterprises, an e-commerce company founded in 1997. Norris Enterprises began with a single site but has quickly grown into a respected multi-million dollar online retailer. Our experience in the online sales world means that we know how to deliver your purchase to you quickly and efficiently, and that we have the contacts and reputation to be able to obtain a wide selection of quality products.
With any online purchase-- especially a major purchase like jewelry-- it is crucial to buy from a reputable online retailer. There are many online jewelry stores out there, and while many are reputable, not all are. They may offer lower prices on some items, but may be impossible to contact and/or not have your online security in mind. We are a Better Business Bureau Accredited company, and we also meet all BBBOnLine participation standards. We can be easily reached; our
contact information is clearly listed on all our sites. Keeping your payment information safe is important to us, which is why our sites are SSL Secured.
Impressive Business History:
Not only are we a trusted online retailer, but we are a growing, dynamic company respected locally and nationwide. Norris Enterprises is a five-time winner of the Wichita Metro Awards, recognizing the fastest-growing private businesses in South-central Kansas. Though we have experienced success, we are continually working to become even better. Our goal is always to provide our customers with the finest in customer service and the best selection of quality jewelry.
Outstanding Selection:
With today's busy lifestyles, few of us have time to drive all over town or spend hours searching online. We want to offer all the jewelry that you're looking for, all in an easy-to-navigate online store. Because we're not limited by retail floor space, we can offer a wider variety of jewelry. Our expert merchandising team knows the jewelry market, and seeks out both today's must-have jewelry designs and time-honored classics. We also make a special effort to offer jewelry pieces that are difficult to find in retail stores and other online stores.
Please know that if you don't find the jewelry you're looking for on our sites, we are more than happy to help you design a custom piece. We may also be able to find a jewelry item for you if you have a request. Simply call our toll-free number, and we will make every effort to get you exactly what you're looking for.
No Sales Tax:
If you live outside the state of Kansas, then Kansas sales tax does not apply to anything you purchase from us. You are responsible for any sales tax or “use tax” billed by your state. Read more about sales tax and use tax
here.
Convenient Payment Methods:
We are happy to offer you several different payment methods for your convenience. You can choose to pay online (our site is SSL Secured) or you can send us a money order, cashier's check or personal check if you prefer. You are also always welcome to order over the phone by calling our toll-free number. See our
payment methods policy for more details.
Fast Jewelry Delivery:
When you order from us, we know you expect fast and easy delivery of your new jewelry. Often time is of the essence for jewelry gifts. Our products ship UPS 2nd Day, with an option to upgrade to Overnight. (Custom and re-sized products are some exceptions.)
Free Shipping on All Products:
We offer free shipping on all our products. You won't be surprised with any hidden charges when you head to the checkout. Free shipping is offered in the 48 contiguous US states only. Please see our
free shipping policy for additional information.
Exceptional Client List:
The Norris Enterprises family of online stores sells to numerous Fortune 500 companies, small and medium-sized businesses, educational institutions, the military, and city and county governments.
Our partial client list includes:
Industry Associations:
Your online safety and security is extremely important to us. For your protection, this site is equipped with sophisticated 128-bit SSL encryption technology to ensure that your credit card number and other sensitive information will not fall into the wrong hands. These SSL encrypted pages start with https:// instead of the standard http:// web pages. We monitor this site regularly to ensure it remains 100% "Fort Knox" secure.
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Our company is a member of the Better Business Bureau, meeting all accreditation standards. We also meet all BBBOnline participation standards. This includes the Code of Online Business Practices, which is designed to guide ethical e-commerce conduct.
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We are an Alliance Member of the Jewelers of America, the national association for jewelry retailers. Since 1906, Jewelers of America has been an advocate for professionalism and high social, ethical and environmental standards in the jewelry trade. They are a center of knowledge for
the retail jeweler, and help members improve their businesses through education, services and leadership.
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Our company is Listed with the Jewelers Board of Trade. For over 120 years, the JBT has been providing jewelry businesses with the vital information they need to make solid, beneficial decisions. Jewelry manufacturers, suppliers and wholesalers who are JBT Members can review information about Listed jewelry retailers, checking for legitimacy, sound business operations and creditworthiness.
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When buying online, it is especially important to know that the site you're purchasing from is credible and legitimate. The D&B Web Logo Program can help you make informed buying decisions online. Founded in 1841, D&B is the world's leading source of commercial information and insight on businesses. To be D&B Listed, a company must meet certain standards. They include active operations, not being in bankruptcy, and not meeting D&B's “Business Deterioration” criteria. The D&B Logo is displayed on our home pages.
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